Payment & Refund Policy
Updated March 7, 2026Contact
1. Payment Methods & Processor
Paid subscriptions on xapply are processed through Razorpay. We accept major credit and debit cards, net banking, UPI, and other payment methods supported by Razorpay in your region. By subscribing, you agree to Razorpay's terms and their handling of your payment data. We do not store your full card details on our servers.
2. Billing Cycle & Renewal
Subscription plans are billed on a recurring basis (for example, monthly or annually) as shown at the time of purchase. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. We will send you a reminder before your subscription is about to renew. You are responsible for ensuring your payment method is valid to avoid service interruption.
3. Cancellation
You may cancel your subscription at any time from your account billing or subscription settings. Cancellation takes effect at the end of the current billing period. Until then, you retain access to all paid features. We do not provide partial refunds for the unused portion of a period after cancellation. If you cancel and later resubscribe, you will be charged at the then-current price.
4. Refunds
Refund requests are considered on a case-by-case basis. If you believe you are entitled to a refund (for example, duplicate charge, technical failure preventing use, or other exceptional circumstances), contact us at support@xapply.ai with your account email and a brief explanation. We will respond within a reasonable time. Approved refunds are processed through our payment processor and may take 5-10 business days to appear on your statement. We do not guarantee refunds for change of mind or partial use of a billing period.
5. Failed Payments
If a payment fails (for example, expired card, insufficient funds), we may retry the charge. We will notify you by email and may temporarily restrict access to paid features until payment is successful. If the issue is not resolved, we may cancel your subscription after a reasonable number of retries. You can update your payment method in your billing settings at any time.
6. Pricing & Plan Changes
We may change subscription prices or plan features from time to time. Price changes will apply at your next renewal after the change; we will notify you in advance. If you do not agree to the new price, you may cancel before the renewal date. Continued use after renewal constitutes acceptance of the new terms. Promotional or introductory pricing may not apply on renewal unless stated.
7. Invoices & Receipts
Invoices and payment history are available from your billing or subscription page after you subscribe. You may download or request copies for your records. For tax or accounting questions, contact us at support@xapply.ai.
8. Currency & Taxes
All prices are displayed in the currency applicable to your region at the time of purchase. You are responsible for any applicable taxes (for example, GST, VAT) unless we are required by law to collect them. Tax treatment may vary by jurisdiction.
9. Related Policies
10. Contact
For questions about payments, refunds, or this policy, contact us at support@xapply.ai.