PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Key Responsibilities

Operational Support & Execution

Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
Serve as a strategic business partner to the AVP of Commercial Sales
Serve as primary point of contact for commercial teams on operational needs and process questions
Support weekly/monthly forecasting processes and pipeline reviews

Process Design & Scalability

Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
Identify operational inefficiencies and design solutions to improve team productivity
Partner with Finance, IT and other peers on cross functional projects
Document and maintain standard operating procedures for commercial sales operations

Data & Analytics

Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)

Systems & Tools Management

Ensure data integrity across Salesforce, Tableau, and other sales tools
Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Qualifications

Required:

3-5 years of experience in sales operations, revenue operations, or strategy & operations
Strong proficiency in Salesforce (reports, dashboards, data management)
Advanced Excel/Google Sheets skills and experience with data analysis
Proven ability to build scalable processes and drive operational improvements
Excellent communication skills and ability to partner cross-functionally
Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
Self-starter with strong project management capabilities

Preferred:

Experience with Tableau or similar BI tools or SQL skill
Background supporting commercial/mid-market sales teams
Familiarity with BDR/SDR operations and lead routing
Experience in SaaS or technology sales environment

The base salary range for this position is $99,000.00 - $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

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Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Senior Sales Strategy and Operations Analyst

Key Responsibilities

Qualifications